(This article covers changes to our service for those who were customers before November 2021. New customers can skip it and jump directly to our ‘Refurbishment Options’ page.)
From 25 November 2021 onwards, we have updated and expanded our list of refurbishment options. This includes the replacement of the old “basic” and “premium” services with “screen-only” and “full-device” refurbishment, optional screen protectors and a few other changes.
For our current list of service options, see ‘Your Refurbishment Options Explained’.
How This Compares to Our Previous Refurbishment Options
Existing customers should note that, from 25 November 2021, the old “Basic” and “Premium” options have been renamed or discontinued as follows:-
- iPhone
- “Basic” iPhone Refurb (glass replacement only) – Discontinued.
- “Premium” iPhone Refurb – Same as the new “Screen-Only” iPhone refurb service.
- iPad
- “Basic” iPad Refurb (screen only) – Same as the new “Screen-Only” iPad refurb service.
- “Premium” iPad Refurb (full device) – Same as the new “Full-Device” iPad refurb service.
- Samsung Galaxy
- “Basic” Samsung Refurb (glass replacement only, without frame) – Discontinued.
- “Premium” Samsung Refurb – Same as the new “Screen-Only” Samsung refurb service.
In addition:-
- “Full Device” repairs were previously iPad only; they are now also available for iPhone and Samsung Galaxy.
- “Hydrogel” screen protectors are entirely new and available pre-fitted for all screens for a small additional charge.
- The “Long Flex” (“LF”) or “Long Cable” option- formerly available on selected iPhone screens- has been discontinued. (All such screens now come with the regular “short cable”).
- “No IC” option is unaffected and remains available on selected screens as before.
